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ICON Speed Privacy Policy

Last Updated: [8/11/2025]
Effective Date: [8/11/2025]

Our Privacy Commitment

At ICON Speed, Inc. (“ICON Speed,” “we,” “us,” or “our”), we believe your business data is yours alone. This Privacy Policy explains how we collect, use, protect, and share information when you use ICON Speed services.

Our Core Privacy Principles:

  • You own your data, always
  • We only access what’s needed to serve you
  • Your data never trains our AI without permission
  • Transparency in everything we do

1. Information We Collect

1.1 Information You Provide Directly

Account Information

  • Name, email address, phone number
  • Company name and business details
  • Payment information (processed by secure third-party providers)
  • Communication preferences

Business Data

  • Financial data you upload (spreadsheets, CSVs)
  • Connected platform data (with your authorization)
  • Custom queries and Smart Questions you create
  • Business metrics and KPIs you track

1.2 Information Collected Automatically

Usage Information

  • Feature usage patterns
  • Query types and frequency
  • Device and browser information
  • IP address and general location (country/state)
  • Session duration and activity

Technical Data

  • Log data and error reports
  • Performance metrics
  • API call patterns
  • System interaction data

1.3 Information from Third-Party Integrations

When you connect services like:

  • Shopify: Sales, inventory, customer data
  • Stripe: Payment and transaction data
  • QuickBooks: Financial records
  • Facebook/Google Ads: Campaign performance data
  • Other platforms: As authorized by you

2. How We Use Your Information

2.1 To Provide and Improve Our Service

  • Process your queries and generate insights
  • Monitor your business metrics as requested
  • Send alerts and notifications you’ve configured
  • Improve AI accuracy and response quality
  • Develop new features based on usage patterns

2.2 For Account Management

  • Maintain your account and preferences
  • Process payments and billing
  • Provide customer support
  • Send service updates and announcements

2.3 For Security and Compliance

  • Detect and prevent fraud
  • Monitor for unauthorized access
  • Comply with legal obligations
  • Enforce our Terms of Service

2.4 What We DON'T Do

  • Sell your data to anyone, ever
  • Use your business data for advertising
  • Share your data with competitors
  • Access your data without legitimate need
  • Train our base AI models on your specific data (without explicit opt-in)

3. How We Share Information

3.1 We Only Share Data:

With Your Consent

  • When you explicitly authorize sharing
  • For features requiring third-party services
  • When you share Smart Questions publicly

With Service Providers

  • Cloud infrastructure (AWS)
  • Payment processors (Stripe)
  • Communication services (email/SMS)
  • Analytics providers (privacy-compliant only)
  • All bound by strict confidentiality agreements

For Legal Reasons

  • To comply with valid legal requests
  • To protect rights and safety
  • To investigate fraud or security issues
  • With your consent or as directed by you

3.2 We Never Share:

  • Your business data with other ICON Speed users
  • Individual usage patterns
  • Competitive intelligence
  • Any data for advertising purposes

4. Data Security

4.1 Our Security Measures

  • Encryption: AES-256 at rest, TLS 1.3 in transit
  • Access Control: Role-based, multi-factor authentication
  • Infrastructure: SOC 2 Type II compliant hosting
  • Monitoring: 24/7 security monitoring and alerts
  • Isolation: Complete data segregation between accounts

4.2 Compliance Standards

  • GDPR compliant for EU users
  • CCPA compliant for California residents
  • HIPAA compliant (Enterprise tier only)
  • SOC 2 Type II certified
  • ISO 27001 alignment in progress

5. Your Data Rights

5.1 You Have the Right To:

  • Access: Download all your data anytime
  • Correct: Update inaccurate information
  • Delete: Remove your account and data
  • Port: Export data in standard formats
  • Restrict: Limit how we process your data
  • Object: Opt-out of certain uses

5.2 How to Exercise Rights

6. Data Retention

6.1 Active Accounts

  • Free Tier: 30-day rolling window
  • Paid Tiers: Per your subscription terms
  • Backups: 90 days for disaster recovery

6.2 After Account Closure

  • Immediate removal from active systems
  • Backups purged within 90 days
  • Aggregated/anonymized data may be retained
  • Legal hold exceptions as required

7. International Data Transfers

7.1 Data Location

  • Primary processing in United States
  • We use Standard Contractual Clauses for transfers

7.2 Your Options

  • Choose data residency (Enterprise tier)
  • Request data location information
  • Opt-out of international transfers

8. Children's Privacy

ICON Speed is not intended for users under 18. We do not knowingly collect information from children. If we discover such data, we delete it immediately.

9. AI and Machine Learning

9.1 How AI Uses Your Data

  • Real-time analysis: Your queries processed individually
  • Pattern recognition: Within your data only
  • Recommendations: Based on your business metrics

9.2 AI Training

  • Your data is NEVER used to train base models without permission
  • Opt-in program available for improving AI
  • Full transparency on any training use
  • Additional benefits for participants

10. Marketing and Communications

10.1 We May Contact You About:

  • Service updates and features
  • Security alerts and breaches
  • Billing and account matters
  • Educational content (opt-in)

10.2 Opt-Out Options

  • Unsubscribe link in every marketing email
  • Communication preferences in account settings
  • Email [email protected]

11. Cookies and Tracking

11.1 We Use Cookies For:

  • Keeping you logged in
  • Remembering preferences
  • Security and fraud prevention
  • Anonymous usage analytics

11.2 Your Cookie Choices

  • Browser settings to block cookies
  • Our cookie preference center
  • Note: Some features may not work without cookies

12. Third-Party Links

Our Service may contain links to third-party websites. We’re not responsible for their privacy practices. Review their policies before sharing information.

13. Changes to This Policy

We’ll notify you of material changes via:

  • Email to your registered address
  • In-app notifications
  • 30 days notice for significant changes

14. Privacy Shield and Frameworks

We adhere to:

  • EU-US Data Privacy Framework principles
  • Swiss-US Data Privacy Framework
  • APEC Cross Border Privacy Rules

15. Contact Our Privacy Team

Data Protection Officer

Gary Alexander
Momensity LLC
 800 Corporate Drive, Suite 300, Stafford, Virginia 22554
 Email: [email protected]
 Phone: 540-640-0222

16. State-Specific Rights

16.1 California Residents (CCPA)

  • Right to know what personal information we collect
  • Right to delete personal information
  • Right to opt-out of “sales” (we don’t sell data)
  • Right to non-discrimination
  • Annual privacy rights metrics available

16.2 Other State Rights

Additional rights may apply based on your location. Contact us for state-specific information.

Your Privacy, Our Priority

We built ICON Speed to liberate entrepreneurs, not exploit their data. Every decision we make starts with protecting your privacy and maintaining your trust.

Remember:

  • You own your data
  • We’re just the guardians
  • Transparency is non-negotiable
  • Your trust is our foundation
Questions? Read our Privacy FAQ at speed.theicon.ai/privacy-faq or email [email protected]

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